Anti-Misrepresentation Policy

Our Commitment

My UV Companion is committed to providing accurate, transparent, and honest information across all product listings, pricing, availability, and business communications. This policy ensures compliance with Google Merchant Centre requirements and the UK Consumer Protection from Unfair Trading Regulations 2008.


Product Accuracy

  • All product titles, descriptions, specifications (including LED wavelengths, treatment modes, power output, fan speed settings, and noise levels), and images accurately represent the item sold

  • Specifications are sourced from manufacturers and updated regularly

  • For beauty devices, we present manufacturer-supported information only and do not make unverified medical, therapeutic, or guaranteed-results claims

  • No misleading images, deceptive before-and-after imagery, or exaggerated efficacy claims are used

  • Product variations (size, colour, model, wavelength configuration) are clearly labelled and distinguished


Pricing Accuracy

  • All prices are in GBP (£), inclusive of VAT where applicable, and match prices shown at checkout

  • Our GMC product feed prices are synchronised with live website prices at all times

  • We do not inflate original prices to create false discount impressions

  • Promotional pricing is genuine, time-limited, and clearly dated

  • All shipping costs are transparently displayed before checkout is completed


Stock & Availability

  • Products are only listed as "In Stock" when genuinely available to ship within the stated timeframe

  • Out-of-stock items are clearly labelled and cannot be purchased

  • Customers are notified within 24 hours if an ordered item becomes unavailable after purchase


Business Identity

  • My UV Companion operates transparently with its registered business address at Calle Río Tórtola 1, Cuenca, CU 16004, Spain

  • Contact details — contact@myuvcompanion.shop and +34 685 220 493 — are accurate and kept current across all platforms

  • We do not impersonate other brands, manufacturers, or retailers

  • All branded products stocked are genuine and sourced from legitimate suppliers


Compliance & Corrections

Any identified inaccuracy in listings, pricing, or business information is corrected within 24 hours of discovery.