Contact us
Whether you have a question about a product, need to track an order, or want to arrange a return, our team at My UV Companion is ready to help.
Contact Details
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Email: contact@myuvcompanion.shop
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Phone: +34 685 220 493
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Contact form: https://www.myuvcompanion.myshopify.com/pages/contact
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Business address: Calle Río Tórtola 1, Cuenca, CU 16004, Spain
Response Times
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Email enquiries: within 1–2 business days
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Phone: Monday to Friday, 9:00 AM – 5:30 PM (CET/CEST)
Product Support
For technical questions about your LED mask, fan, or beauty device — including setup, usage, and troubleshooting — please email us with your order number and a description of the issue. We aim to respond within 1–2 business days.
Returns & Complaints
For return requests, email us with your order number and reason for return. We acknowledge all complaints within 2 business days and aim to resolve them within 10 business days.
Contact us
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!