Contact information

Whether you have a question about a product, need to track an order, or want to arrange a return, our team at My UV Companion is ready to help.


Contact Details

  • Email: contact@myuvcompanion.shop

  • Phone: +34 685 220 493

  • Contact form: https://www.myuvcompanion.myshopify.com/pages/contact

  • Business address: Calle Río Tórtola 1, Cuenca, CU 16004, Spain


Response Times

  • Email enquiries: within 1–2 business days

  • Phone: Monday to Friday, 9:00 AM – 5:30 PM (CET/CEST)


Product Support

For technical questions about your LED mask, fan, or beauty device — including setup, usage, and troubleshooting — please email us with your order number and a description of the issue. We aim to respond within 1–2 business days.


Returns & Complaints

For return requests, email us with your order number and reason for return. We acknowledge all complaints within 2 business days and aim to resolve them within 10 business days.